If you placed an order through our website and are not satisfied, please email us at orders(at)batanikids(dot)com with the subject line: “Returns [Order Number].”
Return Policy:
• Timeframe: Items must be returned within 30 days of purchase for a full refund.
• Condition: Items must be in their original condition.
• Refunds: Once we receive and inspect the returned items, we will process a refund to your original form of payment. Most refunds appear on credit card statements within 10-15 business days, but processing times may vary.
How to Return Books:
Mail books along with the original packing slip to:
Attn: Batani Kids
9812 Adison Gray Ln
Charlotte NC
Additional Notes:
• Shipping charges are non-refundable, and customers are responsible for return shipping costs.
• You will receive an email update regarding the status of your return once your order has been processed.
• Returns received after 30 days, or items that are used or damaged, may be eligible for store credit instead of a refund.
Thank you for your understanding!
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders(at)batanikids(dot)com.
Need help?
Contact us at orders(at)batanikids(dot)com or questions related to refunds and returns.